Privacy & Cookie

Protecting our clients:

The Privacy Policy is set up to protect our clients and visitors of the website to our best abilities. In the Policy we have stated how we collect, use and protect your information.

The group has the right to make changes in the Privacy Policy at any time, at its sole discretion. If such changes are made you, the client/user, will be able to view them directly on our website. It is your responsibility as a client to check the Privacy Policy regularly to ensure that they are aware of possible changes

We will make sure to the best of our ability that your personal data will be treated in accordance with this Privacy Policy and the Data Protection Act 1998.

When you first agree to purchase a service or product from the group we will take details such as name, contact details, how you will pay us and if necessary, bank details.

We use these details to:

  • Help identify you as a client when you contact us or to help identify accounts, services or products you may have from us.
  • To administer and to contact you about improved administration of any accounts, services and products we have provided in the past, provide now or will provide in the future
  • Refer to during any marketing analysis, customer profiling (including transactional information) and conduct research, including creating statistical and testing information.
  • To help prevent and detect fraud or loss.
  • To contact you in any way about products and services unless you have previously asked us not to.

When someone provides us with information on a client’s behalf, they must have presented the client with the content of this Privacy Policy and confirm that the client has not objected to such use of their personal data.

We may monitor and record communication with you for quality insurance and compliance.

We might check your information with fraud prevention agencies. Should fraud be suspected we will record this.

We will never disclose your personal data to any third party except in accordance with this Privacy Policy.

We may allow a third party to use your personal information in the following circumstances:

  • If Excalibur or all of our assets is/are acquired or in the process of being acquired by a third party, in which case your information will be part of the transferable assets.
  • If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
  • If we employ third parties to perform work on our behalf and may disclose information to them in order to be able do the requested work such as. These parties will only receive the information they need to carry out the work demanded of them and may not use it for other purposes.

With reference to any transactions we may enter into with you:

  • If you provide us with false information and we suspect fraud we will record it and may share it with other businesses. We and other credit and insurance organisations may also use technology to detect and prevent fraud.
  • If you need information of the credit and insurance organisations we use, please contact us at
  • We have strict measures to protect your personal Data. This entails that we may occasionally ask you for proof of identity.

It is important that you protect yourself as well as possible against unauthorised use of your password and computer. Please ensure to sign off when you have used a shared computer.

If communication is dealt with through the internet, we may occasionally email you about services and products we provide. You can let us know at any time whether or not you would prefer us not to contact you about these matters by email. Should you change your mind, you can always email us at

Please be aware that communications that go over the internet, i.e. email, webmail is not secure unless encrypted. We cannot accept liability for any loss of personal data or unauthorised access beyond our control.

A ‘cookie’ is a piece of information that attaches itself to your browser. It recognises how you use our website and how often you visit it. We may use ‘cookies’ to monitor the use of our website. Understanding how clients and possible clients use our website helps us decide how to improve the design, layout and function of our website.

If you do not want us to use cookies to recognise you when you visit our website, you can set your browser to reject cookies, or alert you when a website tries to put a cookie on your computer. However, without cookies it is possible that you will not be able to use some of the services on our website.

If you wish to access any of the personal data of yours we use, please send an email to To cover administrative costs, there may be a nominal fee of £10.00.

If you have any questions or remarks about the Privacy Policy or wish to have a copy, please contact us at

Cookies Policy

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website:

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this site:

We use both session cookies and persistent cookies on this website. All of these cookies are know as Third Party Cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

Third party cookies:

When you use our website, you may also be sent third party cookies.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here

The cookies on this site:

Cookie NameDescription
cc_cookie_accept/cc_cookie_declineThis cookie is used by our cookie control tool to store your cookie preference. It simply stores a “yes” or “no”, depending on whether you choose to accept or deny cookies on the site.
guest_idThis cookie is set for the browser to remember the guest id to display the latest news from our twitter account.
_UtmaThe _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
_UtmbThe _utmb cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
_UtmcThe _utmc cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
_UtmvThe _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record Custom variables for segmentation. This is a third party cookie.

Cookie control bar:

The cookie control bar is the tool you can use to control the cookies on this website. The bar will appear at the bottom of the page when you first visit the site. You will have the choice to either accept or decline the use of cookies while you are on the site. Your preferences will then be saved(in a cookie as described above) and you will not need to ajust this preference again on future visits.

Blocking cookies:

Most browsers allow you to refuse to accept cookies.

In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to view our emdeded twitter feed.